Privacy Policy

LuminateOne Privacy Policy

LuminateOne (the “Company”, "We", "Our", or "Us") recognizes the importance of your privacy and we take this matter seriously. We are committed to protecting your personal information and your right to privacy. This Privacy Policy sets out how we collect, use, and protect any personal information that you give us when you use our website or our services.

We are registered in Hamilton, New Zealand. Please read our privacy policy carefully as it will help you understand what we do with the information that we collect.

1. Information Collection

We collect information in several different ways:

Google Analytics 4 (GA4): We use GA4 to measure traffic and usage trends on our website. GA4 collects information sent by your browser or mobile device, including the pages you visit, your use of third-party applications, and other information that assists us in analyzing and improving our services. Although GA4 records data such as your geographical location, device, internet browser, and operating system, none of this information personally identifies you to us.

Facebook Pixel: Our website uses Facebook Pixel, an analytical tool that helps us measure the effectiveness of our advertising by understanding the actions people take on our website. Facebook Pixel may use cookies, web beacons, and other storage technologies to collect or receive information from our website and elsewhere on the internet, and use that information to provide measurement services and target ads.

Website Forms: When you fill out forms on our website, you may provide us with personal information such as your name, email address, phone number, and other relevant details. We will request your consent at the time you provide your personal information.

2. Use of Information

We use the information we collect to operate, maintain, enhance and provide all of the features of our website, to understand and analyze the usage trends and preferences of our users, to improve our website, and to develop new products, services, features, and functionality.

We may use your information for lead tracking purposes. However, we will only retain your personal data while it is relevant. Once the purpose for data collection is completed, and the data is no longer required, it will be deleted from our systems.

3. Protection of Information

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

4. Your Rights

In accordance with applicable laws, you may have rights to access, correct, erase, and limit the use of your personal data. If you wish to exercise any of these rights, please contact us at our support email.

5. Changes to Our Privacy Policy

We may modify or update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

6. Contact Us

If you have any questions about our privacy policy or our treatment of your personal information, please write to us by email to our support email or by mail to our registered office in Hamilton, New Zealand.